Grievance Redressal Policy

Grievance redressal mechanism for students, academic and non-academic staff Introduction: In order to redress individual as well as collective grievances of the students and staff of the University, a grievance redressal mechanism has been devised. Staff refers to all academic and non-academic staff members. It includes faculty (full time, part- time or visiting), teaching assistants, tutors, directors, academic support staff members, full-time or part time employees and full time consultants who are involved in administrative or non- academic work. What is a Grievance? A grievance may be any kind of discontent or dissatisfaction or negative perception, whether expressed or not, arising out of anything connected with University that a student or staff thinks, or even feels, is unfair, unjust or inequitable. Any grievance /complaint relating to sexual harassment will not be covered under these rules as there is a separate mechanism for addressing such matters by CASH (Committee Against Sexual Harassment). Please note: While this platform allows all staff members to voice their concerns in an open manner it is imperative that the complainant exercises due diligence and care in deciding what he/she would qualify as a grievance that is serious enough to deserve the attention of this committee comprising of senior administrators and faculty of the university. Constitution of the Grievance Redressal Committee (GRC): 1. Director Campus Life and Student Affairs (Chairperson) 2. One Senior Professor from School of Engineering and Technology 3. One Senior Professor from School of Management 4. One Faculty Associate from School of Engineering and Technology 5. One Faculty Associate from School of Management 6. One Lab Assistant from School of Engineering and Technology 7. Head, Human Resource Development 8. Assistant Registrar - Member Secretary Procedure for filing the formal complaint/grievance: 1. Any student or staff of the BML Munjal University may lodge a complaint. 2. Complaint should be made to Grievance Redressal Committee. 3. Complaint may be oral, by email (at grievance@bml.edu.in) or in writing. If the complaint is oral, it will be converted into a written form by the GRC member who received the complaint and authenticated by the complainant under his /...